Three connected systems, built in commercial-logic order. A voice agent on OpenAI Realtime answers the clinic's real phone number over SIP, reasons about caller intent, books appointments, and hands off cleanly to a human, in natural Romanian. It plugs into the clinic's existing telephony (While1) and CRM (AmoCRM), so there is no parallel tooling and no double entry. Behind the voice agent runs a knowledge pipeline that turns thousands of real call recordings into the agent's retrieval store, with a multi-pass LLM redaction loop that guarantees zero patient PII ever reaches OpenAI. And on the clinical side, a dual-model vision system reads dental X-rays: Claude constrained by an explicit clinical skill, alongside an open-weights model fine-tuned on the clinic's own corpus, so DentOP owns the core intelligence.

Three connected systems, built in commercial-logic order. A voice agent on OpenAI Realtime answers the clinic's real phone number over SIP, reasons about caller intent, books appointments, and hands off cleanly to a human, in natural Romanian. It plugs into the clinic's existing telephony (While1) and CRM (AmoCRM), so there is no parallel tooling and no double entry. Behind the voice agent runs a knowledge pipeline that turns thousands of real call recordings into the agent's retrieval store, with a multi-pass LLM redaction loop that guarantees zero patient PII ever reaches OpenAI. And on the clinical side, a dual-model vision system reads dental X-rays: Claude constrained by an explicit clinical skill, alongside an open-weights model fine-tuned on the clinic's own corpus, so DentOP owns the core intelligence.